ELLAMOR

Most products are available for international shipping. Customers should confirm the shipping options and fees at checkout for their specific location.

Once the order is shipped, customers will receive an email with a tracking number. This number can be used to check the order status on the carrier's website.

The order generally will be confirmed and deliversin 2 working days.but delivery times may be longer due to postal delays. If you have not received your order after 7 business days, please first check the tracking of your package that you received by email. If the tracking indicates that your package has been delivered but you have not yet received it, we advise you to contact customer service.

Attached you will find the return form to download, fill out, and then slip into your return package. Please note that we no longer offer exchanges of items. A refund will be issued once your order has been received at our premises. Please make sure to return the item to us in its original packaging, in perfect condition, and accompanied by the corresponding invoice. Returns must be made by post only. You have 14 days after receiving your order to return the item to us.

Copy the link and download the document

https://cdn.shopify.com/s/files/1/0904/9070/0093/files/b9a43e9f045e319818ebb4c40e7a52a5.pdf?v=1750063516

If you arrived at the order confirmation page and did not receive the confirmation email, it may be in your spam folder. Please add our email address to your contacts to prevent this from happening again.

Please contact us as soon as possible Please let us know the correct address before shipping so that we can modify your order accordingly. If your order has already left our facilities, full payment for your order is required for it to be delivered to the correct address.

Once your return has been received, you will be notified by email of the return. The refund time can vary between 2 to 5 days upon receipt of the package, you will receive an email once the refund has been made.

Customers can reach customer service via the “Contact Us” form or email on the store page.

Free shipping for orders over 70 euros. A shipping fee of 5 euros will be charged for orders under 70 euros.

To use a promo code, go to checkout, after validating your basket. Enter your promocode in the "Discount Code" field and click "Apply".

Credit card transactions at Ellamor are handled by Shopify Payments. The payment is encrypted and secure and neither Ellamor nor Shopify Payments keep traces of your bank details. Upon receipt of your payment, all data concerning your card will be AUTOMATIcALLYerased.

– Check that the information entered is correct. Remember to check your card number and expiration date.
– Make sure you have not made a mistake when entering your card's security code. This is the three-digit number displayed on the back of the card.
– Check with your bank to see if they are the source of the declined payments.
– You can also try another payment method by going to your account and clicking on the declined payment command.

If you have followed all the steps above and your payment is still refused, we invite you to contact our customer service.

Your bank may ask you to confirm before making a payment.

You will then receive an SMS or in-app notification asking you to approve the action.

Once done, please wait a few moments to be redirected to our website. Your screen will display your order number, confirming that our service has taken care of it.

We strongly recommend that you do not interrupt or exit the steps to return to the store. Such mishandling may block transactions, thus affecting the verification of your order.

1. Appuyez sur "Paramètres".

2. Appuyez sur « Général » dans les réglages.

3. Choisissez maintenant « Informations ».

4. Vous trouverez le nom du modèle de votre mobile.

First, click the "My Account" icon in the upper right corner of the screen, then click "Register", or simply click here.Fill in the requested information (last name, first name, email address and password) and click on "Create account".Your account was created! Simply enter your shipping and billing addresses to place your first order.